Return and Refund Policy

KINSHIP COFFEE CLUB wants you to feel comfortable trying us out. For any reason, if you are not satisfied with our coffee, we will offer a full refund on your first bag of coffee. No questions asked, and no need to return anything.

If it is NOT your first order with us:

Returned coffee is not accepted as it is a perishable item, however, it may be exchanged if there was an issue as described under the next section – Damages and issues.

Damages and issues

Please inspect your order upon reception and contact us immediately within 48 hours after receiving your order if the item is defective, damaged or if you receive the wrong item.

Any damages or issues applicable to express shipping is not refunded. Express shipping is Next Day Air, 2nd Day Air, 3 Day Select and other overnight or express shipping services that may have been requested by you.

Ground shipping is not exchanged unless our shipping department was at fault and your order arrived damaged.

We have a 48 hours exchange policy, which means you have 48 hours after receiving your item to request an exchange. Time is of the essence. If you receive your order and notice the order is damaged you must contact us within 48 hours for an exchange. No exchanges will be accepted after 48 hours from the date/time your order was delivered.

To start an exchange, you can contact us by email at contact@kinshipcoffeeclub.com, or by SMS text message at 1-833-6443. Please be sure to include the order number in your email or text message. Unfortunately, we cannot offer store credits or accept exchanges on gift cards.